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How a market leading au pair provider redesigned its organization to scale customer centricity
A story of how moving out of a legacy system became synonymous with moving out of a legacy organization.
How the largest English language provider in China used WeChat to change the way Chinese parents interact with their child’s studies
Great Customer experience and efficiency should never be a trade-off. Instead, customer experience is a competitive advantage.
How a renowned Executive Education institute increased operational efficiency after being acquired
Every transformation should start with an intimate understanding of the current state, a vision of the future state and a detailed plan to bridge the gap.