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How a market leading au pair provider redesigned its organization to scale customer centricity
A story of how moving out of a legacy system became synonymous with moving out of a legacy organization.
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How the largest English language provider in China used WeChat to change the way Chinese parents interact with their child’s studies
Great Customer experience and efficiency should never be a trade-off. Instead, customer experience is a competitive advantage.
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How a renowned Executive Education institute increased operational efficiency after being acquired
Every transformation should start with an intimate understanding of the current state, a vision of the future state and a detailed plan to bridge the gap.
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