Customer Experience Strategy & Design

We help craft, refine & implement business transformation that produces the best possible customer experience.

What we do

Customer Journey Audit
  • Customer pain-point analysis
  • Benchmarking and assessment
  • Future state customer journey design
Automation Planning
  • End-to-end customer communication strategy
  • Technical readiness audit
  • Content strategy
New Experience Strategy
  • Customer experience audit
  • CX innovation planning
  • CX Experiments
  • Proof of Concept design and execution
MarTech Audit & Planning
  • Technical capability assessment
  • Application landscape planning
  • Integration design
Offline Process Digitization
  • Process re-engineering
  • Digitization of re-engineered processes
Customer Service strategy
  • Help Center design
  • Chatbot and IVR flow design
  • Customer support organization design